Privacy Policy

PRISMSHADOW PTE. LTD. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use pano ("the Service").

1. Information We Collect

1.1 Information You Provide

• Account information (name, email address, profile picture)
• Agent and task content you create
• Messages and interactions with AI agents
• Payment information (processed by third-party providers)

1.2 Automatically Collected Information

• Device information (IP address, browser type, OS)
• Usage data (features used, time spent, interactions)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address technical issues and fraud

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, but disabling them may affect Service functionality.

8. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services (Google OAuth, GitHub OAuth, Stripe). We are not responsible for the privacy practices of these third parties.

9. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

PRISMSHADOW PTE. LTD.
Email: privacy@pano.im
Data Protection Officer: dpo@pano.im